Returns

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Hey Chalky, Lidiia Diel, Wendlohstr. 103, 22459, Hamburg, phone: 01628580579, e-mail: info@heychalky.de) by means of a clear statement (for example, a letter or e-mail sent by mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Please return the goods to us in the original shipping carton, if possible, to the following address:

Hey Chalky

Lidiia Diel,

Wendlohstr. 103,

22459, Hamburg

Excluded from revocation are

Excluded from revocation are

  • Goods that have already been used and are therefore no longer in perfect condition (lit candles, used reed diffusers),
  • Goods that have been manufactured or adapted according to the customer's wishes (e.g. by individual labeling).

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

- To Lidiia Diel, Hey Chalky am Wendlohstr. 103, 22459 Hamburg, email: info@heychalky.de:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*).

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication) - Date

(*) Delete where not applicable.

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