Shipping & Payment
We ship your orders in sustainable plastic-free packaging. The packaging chips we use are made from corn starch and are biodegradable. They dissolve in water.
The processing time is currently 4-5 business days.
Shipping within Germany is free of charge for order over 50 euros.
Once your order is shipped, you will automatically receive a shipping confirmation with the corresponding shipment number.
Standard shipping within 2-4 business days - Free for orders over 50 €
4,99 € for orders under 50 €. We ship with DHL.
Standard shipping within 3-8 business days - Free for orders over 80 €.
11,99 € for orders under 80 €. We ship with DHL.
If your package cannot be delivered due to an incorrect / undeliverable address or store closure and is "returned to sender", Hey Chalky is not responsible for shipping costs or fees. We will be happy to resend your package to another address. However, you will be asked to pay the shipping charges for the return.
Payment can be made using the following payment methods:
- Credit card
- Bank transfer
You can return your ordered goods within 14 days. You bear the costs of the return. We recommend using a courier service that provides tracking for the package. To be eligible for a return, your item must be in the same condition as you received it, unused and in the original packaging.
To initiate a return, please write to us at email@example.com.